Setting up your Factbird device to use Wi-Fi is fast and easy. Below are the guidelines and minimum requirements to start using your Wi-Fi network with a compatible Factbird device.

<aside> <img src="/icons/network_gray.svg" alt="/icons/network_gray.svg" width="40px" /> Use a non critical network (recommended)

The Factbird DUO is a secure device that does not run an operating system, making it very resilient to cyber attacks, but we always recommend to use a non business critical network for connecting our devices.

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Table of contents

Supported devices

The following devices can be set up to work on your Wi-Fi network

• Factbird DUO
• Factbird View

Requirements

For information about the supported Wi-Fi channels, protocols etc. please refer to the datasheet of your product. Datasheets can be found here:

Documentation - Support I Factbird

Firewalls and whitelisting of devices

• A firewall may prevent the Factbird device from getting internet access. If you have a firewall set up on your Wi-Fi network with e.g. MAC filtering enabled, please ensure that the MAC address of the Factbird device you wish to connect is added to the “allowlist” or “whitelist” of your network. The MAC address can be found on the device label (Factbird DUO) or by contacting Factbird Support at [email protected] (Factbird View).
• Once added to the whitelist, the Factbird device can be set up to connect to your Wi-Fi using the steps in the Setup (Factbird DUO) or Setup (Factbird View) .
• More information about whitelisting domains and ports when using your own network can be found in Whitelist domains & Ports.

Setup (Factbird DUO)

Prepare the Device

• Make sure the device is claimed and visible to your account, powered on and in a range of cellular network. The device must connect to the cellular network (this is the default setting) for the Wi-Fi settings to be applied to the device.

Find the Wi-Fi Settings